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I can't seem to update from iOS 12.3.1 to iOS 13.5 on an iPhone 6s plus

Greetings Apple support community,

I seem to be struggling in trying to find a way to update my phone to iOS 13.5. I have been able to download the updates content but when trying to install it i am being stopped by an error. When trying to start the install, it will come up with a 'Verifying update...' banner and this will stay there for 1-2 minutes. After it will appear with a message saying:

Unable to Install Update

An error occurred installing iOS 13.5.

So far i have tried closing and opening the settings app, restarting the phone, deleting the update and reinstalling it and resetting the network settings but to no luck. I was wondering if anyone else has any ideas.

Thanks

iPhone 6s Plus, iOS 12

Posted on May 28, 2020 6:02 AM

Top-ranking reply

KiltedTim

Level 10

205,240 points

Posted on May 28, 2020 6:03 AM

Try installing using iTunes from your computer instead of over the air.

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I can't seem to update from iOS 12.3.1 to iOS 13.5 on an iPhone 6s plus

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