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Can connect to some, not others

For a number of people that I try to reach on FaceTime, the buttons to start an audio or video call stay grayed out. I have entered a person's phone number and email address. Some are definitely in my contacts, but don't show up when I search within FaceTime. Others work fine.

iPad 2, iOS 9

Posted on May 28, 2020 8:04 AM

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Posted on May 28, 2020 9:01 AM

Hi,

FaceTime is only available with other people who have an iCloud account logged into a compatible Apple Device. So although you may have a working Apple ID, some of the people you are trying to call may not.


2 replies

Can connect to some, not others

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