Apple Music (MacOS) streaming cutting in/out intermittently

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Level 1

9 points

Apple Music (MacOS) streaming cutting in/out intermittently

Music streaming via Apple Music on my MacBook Pro 16" (MBP) will cut in/out intermittently during the song (no specific point in most songs). At first I figured it must be a networking or slow internet issue but multiple test during this issue reveals I am getting my full speed during this issue. The only other item I have sometimes noticed when this happens is that my MPB fans are spinning (very audible). I updated to the most recent version of MacOS 10.15.5in hopes it would fix this.

MacBook Pro 16″, macOS 10.15

Posted on May 28, 2020 2:42 PM

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Answer 1

Joseph_S.

Community Specialist

May 29, 2020 11:55 AM in response to tlukem

Hello tlukem,

Thank you for reaching out in Apple Support Communities. I understand the audio in Apple Music is intermittently cutting in and out.

Experiencing reliable audio for your favorite tunes is important, and I'd like to help.

Updating the software on your Mac is an excellent step to take. Now if the update does not resolve the issue you're experiencing with Apple Music, I suggest to follow additional steps outlined in this helpful article: If an app freezes or quits unexpectedly on Mac

We look forward to hearing an update on the results.

Kind regards.

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Answer 2

tlukem Author

Level 1

9 points

May 29, 2020 12:36 PM in response to Joseph_S.

Thanks Joseph!

I'm running the latest version of MacOS so nothing more I can try on the Update front.
The app is not freezing or quiting at all, its simply the music being streamed pauses for brief milliseconds which can be seen visually via the songs progress bar itself. Whats frustrating is that there is no pattern aside from this coinciding with my MBP's usage being higher in those moments which is indicated by the fans spinning faster/louder than normal.
I am going to try doing First Aid via Disk Utility as my next solution. I will also try some of the tips in the link you suggested.

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Apple Music (MacOS) streaming cutting in/out intermittently

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