Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

What does this mean I need a new battery now my phone keeps turning off?

My phone keeps turning off

iPhone XR, iOS 13

Posted on May 28, 2020 7:25 PM

Reply
Question marked as Top-ranking reply

Posted on May 28, 2020 7:54 PM

It could mean you need a new battery or it could be another type of hardware failure. Click on the Contact Support link at the top right of this page to start the service process.

1 reply

What does this mean I need a new battery now my phone keeps turning off?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.