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I am on family sharing and I should be getting Apple Music free like my 2 other family members but i am being charged 15 dollars a month for Apple Music and I have no idea how to fix it. Help!!

ive tried fixing it in every way but it just tells me I’m already a member of the family

iPhone 11, iOS 13

Posted on May 29, 2020 12:19 PM

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Question marked as Top-ranking reply

Posted on May 29, 2020 12:21 PM

If you have a problem with an a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362Be patient; sometimes you can't get immediate telephone support.

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

1 reply
Question marked as Top-ranking reply

May 29, 2020 12:21 PM in response to payton286

If you have a problem with an a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362Be patient; sometimes you can't get immediate telephone support.

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

I am on family sharing and I should be getting Apple Music free like my 2 other family members but i am being charged 15 dollars a month for Apple Music and I have no idea how to fix it. Help!!

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