Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone disabled and locked

My children entered the passcode too many time till the iphone 11 was disabled and locked , how can I enable it again, I know the correct passcode but I don’t have the option to enter it cause it is completely disabled, what can I do ??

iPhone 8, iOS 13

Posted on May 30, 2020 10:33 AM

Reply
Question marked as Best reply

Posted on May 30, 2020 2:01 PM

See If you forgot the passcode for your iPhone, or your iPhone is disabled https://support.apple.com/en-us/HT204306

 

The instructions are essentially the same for an iPad and iPod touches. “If you enter the wrong passcode too many times, you’ll see a message that your device is disabled. If you can’t remember your passcode, you'll need to erase your iPhone, which deletes your data and settings, including the passcode.”

 

If you backed up your iPhone, you can restore your data and settings after restoring your iPhone. If you never backed up your iPhone before you forgot your passcode, you won't be able to save the data on your iPhone. Follow the steps below to remove your passcode.”


Next, remove your passcode (see the document for the steps). Then, restore you phone of your computer (see the document for the steps).

 

“If you can't update or restore your iPhone using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your

iPhone."

2 replies
Question marked as Best reply

May 30, 2020 2:01 PM in response to Mohaa59

See If you forgot the passcode for your iPhone, or your iPhone is disabled https://support.apple.com/en-us/HT204306

 

The instructions are essentially the same for an iPad and iPod touches. “If you enter the wrong passcode too many times, you’ll see a message that your device is disabled. If you can’t remember your passcode, you'll need to erase your iPhone, which deletes your data and settings, including the passcode.”

 

If you backed up your iPhone, you can restore your data and settings after restoring your iPhone. If you never backed up your iPhone before you forgot your passcode, you won't be able to save the data on your iPhone. Follow the steps below to remove your passcode.”


Next, remove your passcode (see the document for the steps). Then, restore you phone of your computer (see the document for the steps).

 

“If you can't update or restore your iPhone using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your

iPhone."

Iphone disabled and locked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.