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Level 1

4 points

my new iPhone won't activate

My new phone will not activate. All incoming calls and texts still go to my old phone. And my new phone will not allow me to call or text anyone.

iPhone XS

Posted on May 30, 2020 10:12 PM

Best reply

Level 10

148,800 points

Posted on May 30, 2020 10:15 PM

Did you remove the SIM card from your old iPhone and install it in your new iPhone? It appears that your active SIM card is still in your old iPhone.

Axel F.

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