We are having constant sound drop out during FaceTime on my sons phone. I can hear them but they can’t hear me. We have gone to apple and got a new phone and set it up as a new phone with new Apple ID and is still doing it on both wifi and using data. While mine and my husbands phone works no trouble
That's weird.
Which carrier are your sons using? In which country? When on wifi, are they using a broadband connection?
Have you seen these support articles?:--> If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support
and/or checked this list (choosing the country they are in)?:--> Wireless carrier support and features for iPhone in the United States and Canada - Apple Support
Regards
Giulio
That's weird.
Which carrier are your sons using? In which country? When on wifi, are they using a broadband connection?
Have you seen these support articles?:--> If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support
and/or checked this list (choosing the country they are in)?:--> Wireless carrier support and features for iPhone in the United States and Canada - Apple Support
Regards
Giulio
Sound during FaceTime
