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I have a problem where i cant use my apple id because its has two-factor authentication and the the phone number is gone.

The problem is i cant use the apple id because iam with two-authentication phone number. And the phone number is gone. Is there any way please?


Posted on May 31, 2020 7:58 AM

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Question marked as Top-ranking reply

Posted on May 31, 2020 9:13 AM

See the following from Two-factor authentication for Apple ID - Apple Support

(also note for the future, you can set up multiple trusted phone numbers; they can be Android phones, landline, friends' or relatives' phones)


What if I can't access a trusted device or didn't receive a verification code?


If you're signing in and don’t have a trusted device handy that can display verification codes, you can have a code sent to your trusted phone number via text message or an automated phone call instead. Click Didn't Get a Code on the sign in screen and choose to send a code to your trusted phone number. You can also get a code directly from Settings on a trusted device. Learn how to get a verification code.


If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. It’s one less thing to do, and your account is still protected with two-factor authentication.


If I can't sign in, how do I regain access to my account?


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery is an automatic process designed to get you back in to your account as quickly as possible while denying access to anyone who might be pretending to be you. It might take a few days—or longer—depending on what specific account information you can provide to verify your identity.


1 reply
Question marked as Top-ranking reply

May 31, 2020 9:13 AM in response to loha25

See the following from Two-factor authentication for Apple ID - Apple Support

(also note for the future, you can set up multiple trusted phone numbers; they can be Android phones, landline, friends' or relatives' phones)


What if I can't access a trusted device or didn't receive a verification code?


If you're signing in and don’t have a trusted device handy that can display verification codes, you can have a code sent to your trusted phone number via text message or an automated phone call instead. Click Didn't Get a Code on the sign in screen and choose to send a code to your trusted phone number. You can also get a code directly from Settings on a trusted device. Learn how to get a verification code.


If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. It’s one less thing to do, and your account is still protected with two-factor authentication.


If I can't sign in, how do I regain access to my account?


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery is an automatic process designed to get you back in to your account as quickly as possible while denying access to anyone who might be pretending to be you. It might take a few days—or longer—depending on what specific account information you can provide to verify your identity.


I have a problem where i cant use my apple id because its has two-factor authentication and the the phone number is gone.

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