I am unable to reset security questions

I am not able to reset my security questions. Someone is using my information on the listed iphone

Posted on May 31, 2020 9:13 AM

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Question marked as Top-ranking reply

Posted on May 31, 2020 9:33 AM

contact Apple ID Support. Based on several posts I have read, they may not be willing to help. See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      



3 replies
Question marked as Top-ranking reply

May 31, 2020 9:33 AM in response to BIHER576

contact Apple ID Support. Based on several posts I have read, they may not be willing to help. See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      



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I am unable to reset security questions

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