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Can't verify my email address

I just upgraded to a paid iCloud account. My apple ID is my gmail email address. It works whenever I want to download an app, etc. I can't log into my iCloud account to manage it, however, because when I'm asked to verify my email address and a verification code is sent to it, the iCloud website won't accept the code because "This email address is not available. Choose a different address." This doesn't make sense. Help?

iPad Pro, iPadOS 13

Posted on May 31, 2020 12:54 PM

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4 replies

May 31, 2020 5:15 PM in response to zinacef

Thanks for replying.


What I mean is I had a free, smaller iCloud account and I upgraded to a 200GB, $3/mo account.


I went to the link you gave and I'm having the same problem there: I'm asked to verify my email address with a code, I retrieve the code from my email and enter it at the website, and I get the same error message, "This email address is not available. Choose a different address."

May 31, 2020 7:08 PM in response to mahastew

The Apple ID created with gmail account say example1@gmail.com was permanently deleted from the gmail server , and if the account was set up with secondary authentication , the administrator can’t sign with iCloud account.



Sign in with rescue mail address of secondary authentication account , in gmail account ( enter the password ) , click on personal info .


Click on edit , and tried to add a new trusted number .


And can't further move , the bell icon will shake and stop and if you click on send the code that will go to the old trusted number that is inactive .


Click on more ways to verify , it again prompted to enter rescue mail address and password , Scroll down and click on account recovery icon , then add a new trusted number and click on next , the trusted number will add , the trick was using the rescue mail address that was attached to the primary mail address .

See the article https://support.google.com/accounts/answer/7682439?hl=en

Can't verify my email address

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