Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

When I move mail from the junk folder to the inbox the message goes to lala land and I can't find it

When I move mail from the junk folder to the inbox the message goes to lala land and I can't find it

MacBook Pro 13″, macOS 10.15

Posted on May 31, 2020 3:22 PM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2020 5:22 PM

Whew, very strange.


Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.


Mail>Preferences>Accounts>Your Account>Mailbox Behaviors, what path is Trash Mailbox set to And all the other paths??


Are you using any Mail Rules?

5 replies
Question marked as Top-ranking reply

May 31, 2020 5:22 PM in response to bradysmith

Whew, very strange.


Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.


Mail>Preferences>Accounts>Your Account>Mailbox Behaviors, what path is Trash Mailbox set to And all the other paths??


Are you using any Mail Rules?

When I move mail from the junk folder to the inbox the message goes to lala land and I can't find it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.