You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Please provide me with a customer support # so that I can call and talk .

Please provide me with a customer support # so that I can call and talk to an actual person about reporting my iphone stolen. I need to see if there is a way to lock the device from being used. Also, if there is a way I can file a report with you all and get a copy like email style is fine.


Thanks

iPhone XS Max

Posted on Jun 1, 2020 9:07 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 1, 2020 9:11 AM

Here is contact information—>Contact Apple for support and service - Apple Support


However, Apple does not accept reports of stolen phones. Here is Apple’s support article—>If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support


If you had previously enabled Find my iPhone you can lock it by logging in to https://icloud.com/find. You can also report it stolen to your carrier and they can blacklist it so it can’t be used by anyone.

3 replies
Question marked as Top-ranking reply

Jun 1, 2020 9:11 AM in response to Tech-4-u

Here is contact information—>Contact Apple for support and service - Apple Support


However, Apple does not accept reports of stolen phones. Here is Apple’s support article—>If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support


If you had previously enabled Find my iPhone you can lock it by logging in to https://icloud.com/find. You can also report it stolen to your carrier and they can blacklist it so it can’t be used by anyone.

Jun 1, 2020 9:10 AM in response to Tech-4-u

The lost iPhone cannot be used till you remove the device from your Apple ID.


Don'ts

If you remove the device from your account after you erase it, Activation Lock will be turned off. This allows another person to turn on and use your device.


  1. If your iPhone, iPad, or iPod touch is lost or stolen - Apple ...
  2. Find the serial number or IMEI on your iPhone, iPad, or iPod ...

You may use a web browser to get Serial Number and IMEI Number. You cannot track using iMEI number. but you may need it so keep it handy




Did you enable Find My?


If you didn't turn on Find My [device] before your device was lost or stolen, it can't be used to locate your device. Change your Apple ID password. Change the passwords for other internet accounts on your device. This can include email accounts, Facebook, or Twitter etc...


Don'ts

If you remove the device from your account after you erase it, Activation Lock will be turned off. This allows another person to turn on and use your device.


Do's




I see my device in Find My, but it's offline


If you see "Offline," "No location available," or "Location Services Off," your device might be offline for one of these reasons:

  • It's powered off, the battery has run out, or more than 24 hours passed since the last location was sent to Apple (if Send Last Location is turned on). When your device is connected to the Internet, you can see the remaining battery in the upper-right corner of the information pane. 
  • Your Find My compatible device isn't connected to a known Wi-Fi or data network. Wait a few minutes and try again.
  • You're in a country or region where we don't offer this feature. This feature might not be available in your country or region due to technical limitations or local law.


You can still play a sound, send a message, issue a lock request, or start an erase of your iOS device with Find My [device]. Your device receives the command after you turn on your device and connect to the Internet.


If you contact your wireless service provider to report your device lost or stolen, they might deactivate your SIM card or account. This turns off service for your iPhone and you won't be able to find, play a sound, send a message, issue a lock request, or start an erase of your iOS device with Find My [device]. However, we'll help you learn how to protect your information.


Your device's last known location is available for one day. If your device is offline or can't connect to Find My [device] for more than 24 hours, you won't be able to see the last known location.




Please provide me with a customer support # so that I can call and talk .

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.