You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone is frozen and won't restart

How do you restart your iPhone XR if screen is frozen and the power off slider does not appear?

iPhone XR, iOS 13

Posted on Jun 1, 2020 11:21 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 1, 2020 12:32 PM

Force restart iPhone - Apple Support ⬅︎ TRY THIS, and if it does not work try Recovery Mode because if you can't get it to start properly then you have to have it serviced by Apple which you might not want to do and might not be an option right now...


Force restart an iPhone with Face ID, iPhone SE (2nd generation), iPhone 8, or iPhone 8 Plus

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.

Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.


Recovery Mode... the full info is in the above link...⬆︎ the short info is below...⬇︎


Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.


Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen.


It sometimes takes a few tries to get Recovery Mode...Once you get into Recovery Mode then your phone will be recognized...

2 replies
Question marked as Top-ranking reply

Jun 1, 2020 12:32 PM in response to jsharp2201

Force restart iPhone - Apple Support ⬅︎ TRY THIS, and if it does not work try Recovery Mode because if you can't get it to start properly then you have to have it serviced by Apple which you might not want to do and might not be an option right now...


Force restart an iPhone with Face ID, iPhone SE (2nd generation), iPhone 8, or iPhone 8 Plus

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.

Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.


Recovery Mode... the full info is in the above link...⬆︎ the short info is below...⬇︎


Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.


Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen.


It sometimes takes a few tries to get Recovery Mode...Once you get into Recovery Mode then your phone will be recognized...

Jun 1, 2020 5:50 PM in response to fyip

Corrected info...


Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen. This line replaces the one below.


Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen.

iphone is frozen and won't restart

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.