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my ipad has locked up and I cant even power off the device and now it will not accept my passcode. It is like everything has frozen up

my ipad has locked up and I can't even power off the device and it will not accept my passcode.

iPad Air 2, iPadOS 13

Posted on Jun 1, 2020 1:56 PM

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Level 10

103,323 points

Posted on Jun 1, 2020 3:13 PM

Hello,

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Best reply

Level 10

103,323 points

Jun 1, 2020 3:13 PM in response to judyfrombraselton

Hello,

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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my ipad has locked up and I cant even power off the device and now it will not accept my passcode. It is like everything has frozen up

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