Previous 1 2 3 Next 126 Replies Latest reply: Feb 20, 2014 3:15 PM by todayten
hip_chatterbug Level 1 (0 points)
Hi Guys,

I'm hoping someone can save me, I have a new iPhone 4 not even a week old. When I have a call I cannot hear the other person unless I switch the phone to 'Speaker'. I have tried rebooting and restoring the phone to default factory settings and it has not helped anyone got any thoughts.


MacBook Pro 17 Inch 2.8Ghz, Mac OS X (10.6.4), N/A
  • mrcooper Level 1 (0 points)
    have you taken off the piece of plastic that covers the speaker?
  • Triple22 Level 1 (15 points)
    take it to apple see if they can fiqure the problem. also take the reciept so that you can replace it there and then
  • JJK1 Level 1 (0 points)
    I had same problem. mrcooper is right ... I had the original screen protector on and there are no holes for the handset speaker ... how embarrassing.
  • hip_chatterbug Level 1 (0 points)
    I took the front screen protector off, even though it had a hole for the ear speaker and I still can't hear the people I'm calling. I have an appointment with Apple Thursday hopefully they can fix it as I brought it from o2.
  • dbk9999 Level 1 (60 points)
    Interesting because on the first iphone 4 I had, that happened to me one time. When it first happened, I thought I lost the sound completely.

    I looked at the phone and though maybe mute had done it so I tapped it and tried again. Of course, still nothing. Tapped it again, taking mute off, and then I noticed I could here the other person, but so faint I could miss it.

    Next I tapped the speaker phone and all was fine. Turned off the speaker and everything still worked.

    At the time I reported it and other things, it was one of several incidents I wasn't sure if it was a phone problem, ATT problem, or the other person's phone, though the change when I pressed speaker tended to make me think it was my phone. I think your experience may help confirm that.

    They gave me a new phone, though maybe not just because of this.
  • Edmund Pirali Level 2 (300 points)
    hip_chatterbug wrote:
    I took the front screen protector off, even though it had a hole for the ear speaker and I still can't hear the people I'm calling. I have an appointment with Apple Thursday hopefully they can fix it as I brought it from o2.

    Mine developed the same problem three weeks in. I tried reboot, even a full restore. No joy. Probably needs to be swapped out.
  • Professor Gadget Level 1 (0 points)
    I too am having this problem. I decided to call Apple support today and the first suggestion was to switch over to speakerphone (as Chatterbug suggested). I haven't tried this but was hoping for a better solution. She then told me she hasn't heard of this problem before and this worries because the device isn't worth keeping if I can't make calls.

    She also said I should try to restore the phone and start from scratch and slowly add the apps back to find one that may be causing the problem. If that doesn't work, she suggested I take it to an Apple store to have it looked at.

    I certainly hope I can find a troubled app becuase this is my second iPhone 4 and the first one did the same thing (it's one of the reasons I returned it). Issues like these are why I went to Apple products

    I wish I had a better response for you Chatterbug and if I find one I'll repost. Please do the same.
  • belovedjs Level 2 (275 points)
    thanks for the suggestion of removing the plastic- i was trying to keep it on as a protector until i was able to get an official screen protector and case- removing it totally helped my problem with not being able to hear - LOL
    -hope the original poster has been able to get his problem resolved!
  • b_shah Level 1 (0 points)
    For me, this was it - absolutely silly.
    I wanted to keep the plastic till I get a case.
  • BigDunks Level 1 (0 points)
    seems like the problem still isnt fixed.i have had my iphone4 for 2 days and cant hear callers unless i switch it to speaker. im headding to the store i got it from tomorrow and let me tell u there will be **** to pay if this issue is not fixed quickly.
  • kopf Level 1 (0 points)
    I just bought an iPhone 4 yesterday and am having the same problem. Can't hear a caller unless it's on speakerphone or earphones (and yes I took the plastic cover off). *+What the **** happened to QUALITY CONTROL!?? IT'S A PHONE!!!!!!!+* Other than being useless for phone calls, it works great.

    I'm VERY disappointed in Apple. I finally ditched my Droid in favor of something that would work consistently. Don't tell me Apple is going cheap on us now too. I was avoiding the iPhone because of being forced into AT&T, but finally gave in for the sake of the iPhone's (assumed) quality and now this.

    I'm taking it in tomorrow and better get an immediate replacement or it's back to Droid for me. Computing-wise, I exclusively use Apple products, so this is a huge let down.
  • Seyit Level 1 (0 points)
    I have same issue too. I can not hear the other person. When I activate speakerphone or use external earbud there is no any problem. I could not find any solution for my problem.

    I have purchased my iPhone in Xanadu Apple Store (Madrid/Spain). I am living in Turkey and I am using my iPhone 4 in Turkey. İnternational warranty of Apple is not available in Turkey for iPhones. I sent a message to the Xanadu Apple Store. They said If I take it to their apple store they can repair or replace my iPhone. But I won't visit to Spain in near future. And they know it.

    Now on this forum I am seeing a lot of speaker problems on iPhone 4. Is there anyone who had solved this problem?
  • Electro_Fixx Level 1 (0 points)
    Hello im in Japan
    I have the same problem!
    Can't hear the caller!
    The problem starts one week ago
    I can hear only trough speaker or headphone
    I will restore it tonight to default settings
    I will go to the Apple store in 31/jan/2011
    Gonna post soon!
    Please wait
  • Gayle631 Level 1 (0 points)
    The same thing happened to me. I plugged in the headset and then unplugged it a couple times. After that I could hear calls again.
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