The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Someone please tell me what to do about this...
iPad mini 4, iPadOS 13
Errors that implicate captive.apple.com generally indicate that you are attempting to access a “captive” WiFi network - for which a payment or other authentication is required. That said, I’ve not seen the “Paused” screen that you illustrate.
My initial recommendation is that you reset your network settings:
Settings > General > Reset > Reset Network Settings
IPad will not allow me to go to Internet.
