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support.apple.com/iphone/restore - I can't update it, it says error. I can only restore, but I don't want to lose my data. Bought an iPhone worth around $1k and everything is lost so easily.

support.apple.com/iphone/restore - I can't update it, it says error. I can only restore, but I don't want to lose my data such as photos and videos. Bought an iPhone worth around $1k and everything is lost so easily. I have another iPhone 11 Pro Max, but I want to keep my photos. I just want my photos and videos. Everything else can be lost.

iPhone XS Max, iOS 13

Posted on Jun 2, 2020 7:34 AM

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7 replies

Jun 2, 2020 7:37 AM in response to Reply Now

VPN or proxy connections might prevent your device from contacting the update servers.



If you still can't install the latest version of iOS, try downloading the update again:


  1. Go to Settings > General > [Device name] Storage.
  2. Find the iOS update in the list of apps.
  3. Tap the iOS update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest iOS update.


If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.


Try updating iOS after each step.

  • Try Forget the WiFi network and add again
  • Try another WiFi network 
  • Toggle set automatically off and then on
  • Reset your network settings
  • Force restart your device
  • Remove any beta profiles, if applicable
  • If everything fails:- Use iTunes or Finder (for macOS Catalina+) to update your device instead of over-the-air




support.apple.com/iphone/restore - I can't update it, it says error. I can only restore, but I don't want to lose my data. Bought an iPhone worth around $1k and everything is lost so easily.

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