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MacBook 12" 2017 - need to remove virus - help!

What's a good virus cleaning app for may MacBook? I seem to have run into a few viruses. When I try to look for help from Apple Support it asked for my email which I entered. However, it doesn't recognize my email. It asks for another valid email. Any suggestions besides creating a new one. I don't want to do that.

Posted on Jun 3, 2020 10:28 AM

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Question marked as Best answer

Hello,


The free Malwarebytes which may take care of it...

https://www.malwarebytes.com/mac/


Or...

EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.

http://www.etresoft.com/etrecheck


Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/


Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts..

Posted on Jun 3, 2020 1:58 PM

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6 replies
Question marked as Best answer

Jun 3, 2020 1:58 PM in response to dolce28

Hello,


The free Malwarebytes which may take care of it...

https://www.malwarebytes.com/mac/


Or...

EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.

http://www.etresoft.com/etrecheck


Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/


Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts..

MacBook 12" 2017 - need to remove virus - help!

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