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My Face ID stopped working

My IPhone 10XR Face Id stopped working. I have tried to reset it and it will not work either. I have turned my phone off and back on and this did not fix it either


iPhone XR, iOS 13

Posted on Jun 3, 2020 10:33 AM

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Posted on Jun 3, 2020 10:35 AM

See Set up Face ID on iPhone https://support.apple.com/guide/iphone/set-up-face-id-iph6d162927a/ios

 

And see If Face ID isn't working on your iPhone or iPad Pro https://support.apple.com/en-us/HT208114

 

If after following the first seven steps given, "... you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. 

 

If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support." You'll need to contact Apple Support at this time unless an Apple Store is open in your area.

1 reply
Question marked as Best reply

Jun 3, 2020 10:35 AM in response to Princess1963

See Set up Face ID on iPhone https://support.apple.com/guide/iphone/set-up-face-id-iph6d162927a/ios

 

And see If Face ID isn't working on your iPhone or iPad Pro https://support.apple.com/en-us/HT208114

 

If after following the first seven steps given, "... you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. 

 

If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support." You'll need to contact Apple Support at this time unless an Apple Store is open in your area.

My Face ID stopped working

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