upgrade to Mac OS Catalina

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raymay68 Author

Level 1

9 points

upgrade to Mac OS Catalina

when I try to upgrade my IMac (2017) I receive an error message

over and over

Posted on Jun 4, 2020 3:09 AM

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Answer 1

Best reply

dialabrain

Level 10

122,903 points

Jun 4, 2020 3:57 AM in response to raymay68

Use an Ethernet connection if possible. Otherwise, try while in Safe Mode.

How to use safe mode on your Mac - Apple Support

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Answer 2

dialabrain

Level 10

122,903 points

Jun 4, 2020 3:39 AM in response to raymay68

What would that error message be?

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Answer 3

raymay68 Author

Level 1

9 points

Jun 4, 2020 3:52 AM in response to dialabrain

The request timed out.

An error occurred while installing the selected updates

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Answer 4

BDAqua

Level 10

240,923 points

Jun 4, 2020 8:56 AM in response to raymay68

Are you running any VPN, Anti-Virus, or Cleaning apps?

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Answer 5

raymay68 Author

Level 1

9 points

Jun 4, 2020 9:31 AM in response to BDAqua

no vpn, no anti virus, no cleaning apps; i use an ethernet connection always; i don"t no to use the safe mode but i will try tomorrow because the imac it"s at my work, thanks!

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Answer 6

raymay68 Author

Level 1

9 points

Jun 5, 2020 1:54 AM in response to dialabrain

safe mode solve the problem, thank you!

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Answer 7

dialabrain

Level 10

122,903 points

Jun 5, 2020 4:40 AM in response to raymay68

You're welcome.

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upgrade to Mac OS Catalina

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