You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: bert572
bert572 Author
User level: Level 1
8 points

iMac startup problem

The iMac starts up, you hear the welcome sound and that’s where it stops

iPhone 8, iOS 13

Posted on Jun 4, 2020 5:01 AM

Reply
Question marked as Top-ranking reply
User profile for user: den.thed
den.thed
User level: Level 10
83,296 points

Posted on Jun 4, 2020 7:28 AM

First off, work thru the steps at > If your Mac doesn't turn on - Apple Support


Then if you get to one of the screens at > If your Mac doesn't start up all the way - Apple Support

follow the instructions for that screen.


If you can not move forward from there, then run the Apple Diagnostic Test.

as per > How to use Apple Diagnostics on your Mac - Apple Support


To be honest, it sounds like you need to contact Apple Support or your local AASP.

View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: den.thed
den.thed
User level: Level 10
83,296 points

Jun 4, 2020 7:28 AM in response to bert572

First off, work thru the steps at > If your Mac doesn't turn on - Apple Support


Then if you get to one of the screens at > If your Mac doesn't start up all the way - Apple Support

follow the instructions for that screen.


If you can not move forward from there, then run the Apple Diagnostic Test.

as per > How to use Apple Diagnostics on your Mac - Apple Support


To be honest, it sounds like you need to contact Apple Support or your local AASP.

Reply

iMac startup problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up