Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Subscription I didn’t make but was charged

How can I get my money back on my card for a subscription i didn’t make

Posted on Jun 4, 2020 5:34 AM

Reply
Question marked as Best reply

Posted on Jun 4, 2020 6:15 AM

If this is an email you received, has your credit card been charged? Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam. Check your subscriptions.


Purchases - View, change, or cancel your subscriptions.        


Purchases - Subscriptions not billed through Apple     


Also see.


Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement.

2 replies
Question marked as Best reply

Jun 4, 2020 6:15 AM in response to maria7477

If this is an email you received, has your credit card been charged? Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam. Check your subscriptions.


Purchases - View, change, or cancel your subscriptions.        


Purchases - Subscriptions not billed through Apple     


Also see.


Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement.

Jun 4, 2020 5:50 AM in response to maria7477

See your purchase history for the App Store or iTunes Store https://support.apple.com/en-us/HT204088 to see if the charge was made by Apple..

 

If you think you are owed a refund, see Request a refund for apps or content that you bought from Apple

https://support.apple.com/en-us/HT204088 and How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

__________

 

But, I am concerned that you may have been scammed. Apple does not make many billing errors.

 

Did you possibly provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, Social Security, your bank, etc.

 

If you gave you Apple ID password to a scammer, then

 

Change your Apple ID password https://support.apple.com/en-us/HT201355

 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071


To be proactive, learn about phishing, scams, and Apple practices, etc., see:

 

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

 

How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226

 

This scam related information from Apple including reporting scams to Apple see Avoid phishing

emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

 

How to identify scams related to purported apple notifications—per Eric Root.

 

“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. …The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”

Subscription I didn’t make but was charged

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.