You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: jenstarlet
jenstarlet Author
User level: Level 1
8 points

Apple Music

My 13 year old daughter just got the iPhone 11 and is trying to sync her Apple Music. We can not figure out why it won’t sync.

Posted on Jun 4, 2020 7:37 AM

Reply
Question marked as Top-ranking reply
User profile for user: apfelkopf
apfelkopf
User level: Level 5
7,260 points

Posted on Jun 4, 2020 8:06 AM

Thank you for that info. Is she signed into the phone with the same Apple ID she was using before with Apple Music? Under Settings > Music is 'Show Apple Music' turned on as well as 'Sync Library'?

View in context

Similar questions

4 replies

Apple Music

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up