Need to make a appointment to come in.

Apple posted a link on its website where customers can find out which of its stores are open depending on your city and state information for the United States. Go to Apple.com and you can find your Apple store if it's open or not. If it's open then make a appointment at the Genius Bar too and put it under reminders too so you won't forget on the date to go to the Genius Bar.

This is not a chat service. If you need support, start by describing what's going on, OR go to getsupport.apple.com to contact a support rep or make an appointment to visit a local Apple Store or Authorized service provider