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stuck at activation lock and forgot the id

im stuck at activation lock and i forgot the apple id that i used for my iphone. i tried to restore trough itunes but it failed. pls help me

iPhone 5s

Posted on Jun 4, 2020 11:16 PM

Reply
3 replies

Jun 5, 2020 12:51 AM in response to lalanajla123

You can reset your passcode by following the instructions in this article by Apple ➔ How to reset your passcode on a disabled iPhone. You will need a computer for this task and all your data on your iPhone will be wiped clean in the process.

The thing is that even if you use the above procedure, at some point, you will be asked to enter that old Apple ID and Password and you will be a square 1 again.


If you have the receipt or proof of purchase still available then you may take it to the Apple Store and see if they can help. You can further clarify whether they will or not by contacting  ➔ Apple Support


Axel F.

Jun 5, 2020 12:18 AM in response to Axel Foley

hello ! Axel F,


thank you so much for answering my question i really appreciate it!


but i really don't know what email that i used when the first time i made i cloud and apple id. it was my first apple device, so i don't have the connection to my mac or my other i phone. if you know how to restart my phone (even if my data will be deleted) please let me know!


sorry for my bad english.


stuck at activation lock and forgot the id

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