Level 1

15 points

iTunes will not connect to Store

Hi, i upgraded my 13inch mid 2013 Macbook air to MacOS Mojave. All my software works except for iTunes. I cannot connect to the iTunes store. I've tried on different networks and i can browse with safari and google chrome but iTunes will not connect. Please help

MacBook Air 13″, macOS 10.14

Posted on Jun 5, 2020 5:55 AM

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3 replies

Level 10

278,061 points

Jun 5, 2020 11:12 AM in response to Fuidogg

Try iTunes > Preferences > Advanced > Reset Cache.

Try holding down option+cmd as you launch iTunes to open in safe mode.

Check for malware with a free trial of Malwarebytes.

tt2

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Level 1

15 points

Jun 8, 2020 1:22 PM in response to turingtest2

Hi. Tried your solution. Was still not working. Ended up being a proxy problem.

Thanks for your help though!

Kind regards

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Level 10

278,061 points

Jun 9, 2020 2:23 PM in response to Fuidogg

You're welcome. Glad you got it fixed. 🙂

tt2

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iTunes will not connect to Store

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