Forgot apple id and password

My nephew have ipad air 1

he did thing that the ipad is broken after 5 year of ipad not work , I did see the ipad

and charge him so the ipad charge and did give me the itune logo

so i connect him with computer and the ipad was like need the new version of ios

so i update the ipad and after that i restore it so after restore ipad demande the old apple id was exist in ipad

but my nephew forget it


so can this bi fixe or what

Posted on Jun 5, 2020 8:48 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 5, 2020 9:53 AM

See if they can recover the ID/password.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password    


If necessary, if they are the original owner, have them contact Apple. They can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.        

1 reply
Question marked as Top-ranking reply

Jun 5, 2020 9:53 AM in response to ghada67

See if they can recover the ID/password.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password    


If necessary, if they are the original owner, have them contact Apple. They can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.        

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Forgot apple id and password

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