iPad Air (3rd) Generation Apple Pencil NOT Connecting

Question

iPad Air (3rd) Generation Apple Pencil NOT Connecting

I just replaced my 10.5" iPad Pro with iPad Air (3rd Generation). Im unable to connect my 1st generation Apple Pencil with the Air. I contacted Apple support. They replaced my NEW iPad Air with a replacement Air. Im not able to connect my pencil with this replaced iPad Air either. My pencil connects and works with my wife's 12.9" iPad Pro. My Pencil connects and works with my daughter's 9.7". iPad Pro. My daughters 1ST Generation Apple Pencil WILL NOT connect with either of the iPad Air's I had.

Pencil is fully charged and Ive tried all the support recommendations without success.

Is there a problem out there with iPad Air's and Apple Pencils that is hidden from customers? Any help would be greatly appreciated.

iPad Air, iPadOS 13

Posted on Jun 5, 2020 6:54 PM

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Answer 1

Jun 17, 2020 10:23 PM in response to Carla Maxwell

As it turned out, my Apple Pencil fit like it was supposed to into the port on the iPad Air (Gen 3) but the port was faulty, apparently. The folks at JB Hi-Fi in Ballarat, VIC, were very helpful in troubleshooting. I ended up having to exchange my new iPad Air for another one. My Apple Pencil paired perfectly with the new iPad Air. I'm really enjoying doodling with my new Apple Pencil and iPad Air!

(edited to correct name of store)

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Answer 2

LotusPilot

Level 10

302,852 points

Jun 6, 2020 5:11 AM in response to stephenfromapple valley

https://discussions.apple.com/thread/251382715

See the reply from ApplesAreUs at the end of page #1. This may be the work-around that you need.

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Answer 3

ZintainUSA

Level 5

6,537 points

Jun 5, 2020 9:21 PM in response to stephenfromapple valley

Make sure you have your iPad charged to 100% and immediately connect the pencil to the lightning port and leave it there for 15 minutes. After that if you haven’t had anything happen at that point, remove it and plug it back in and see if works then. If it doesn’t work after this, I would suggest you get a hold of Apple and let them know what you have going on.

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Answer 4

QuickPost

Level 10

103,437 points

Jun 5, 2020 7:55 PM in response to stephenfromapple valley

Hello,

You will need to call Apple for assistance.

Contact AppleCare

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Answer 5

Jun 12, 2020 1:44 AM in response to stephenfromapple valley

I think I'm having a similar problem. Yesterday I purchased an iPad Air (Gen 3) and an Apple Pencil (1st Gen). The Apple Pencil does not actually fit all the way into the port on the iPad, so it won't connect or pair. Is that what happens in your situation? Or is your Apple Pencil fitting into the port and just not pairing like it should?

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iPad Air (3rd) Generation Apple Pencil NOT Connecting

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