Help: Small crack on Macbook Pro 16 display screen

Hi everyone, first time here. Little funny story. I just bough a Macbook Pro 16 (2019) (Catalina) around four months ago, and my cat accidentally left a small crack near the top part of the display screen.

Is this a concern?

Thanks in advance.

MacBook Pro 16″, macOS 10.15

Posted on Jun 5, 2020 9:15 PM

Reply
12 replies

Jun 6, 2020 8:13 PM in response to musicismygas

I have reviewed the image that you posted and still recommend that you let the screen run its lifecycle until such point that it begins to bother you esthetically. At that time you can consider getting a new screen which will be expensive.

I know that you MacBook Pro 16 is probably still under warranty however Apple will not cover the screen repair under that warranty because this damage/crack will probably fall into user negligence. I still encourage you to have the screen examined at the Apple Store or at an Authorized Service Center and confirm our assumptions.


Axel F.

Jun 8, 2020 8:25 AM in response to musicismygas

musicismygas wrote:

Hi everyone, first time here. Little funny story. I just bough a Macbook Pro 16 (2019) (Catalina) around four months ago, and my cat accidentally left a small crack near the top part of the display screen.
Is this a concern?
Thanks in advance.



If you have AppleCare+ it will cover a large portion of accidental damage.

https://www.apple.com/support/products/mac.html



AppleCare+ (similar for iPhone and iPad, each incident of accidental damage) for Mac will carry its own price tag. Screen damage or “external enclosure damage” will run $99 per incident, while other damage, including water damage, will run $299. Users receive coverage of two incidents under AppleCare+, and after the two incidents have been used up, out-of-warranty replacement rates will apply


(*note: there may be some delay due to the temporary Apple Store closures)


or call AppleCare Support at 1-800-APLCARE.



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Help: Small crack on Macbook Pro 16 display screen

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