Camera and Fingerprint registration

I have issues with my phone. First, the front and back camera of my iPhone 6 Plus has vertical lines on it. It appears on all forms of camera app. Second, after restarting my phone I can’t register my fingerprint, the lift prompt didn’t appear as well.

iPhone 6 Plus, iOS 12

Posted on Jun 6, 2020 6:22 PM

Reply
1 reply

Jun 9, 2020 9:51 AM in response to angelbais_

Hello angelbais_,


It sounds as though you're seeing lines on the screen when in the Camera app, and after restarting your iPhone you've been unable to enroll for Touch ID.


First let's make sure you have a fresh backup of your iPhone:


Back up iPhone


Then update the iOS on your iPhone:


Update iOS on iPhone


Then check to see if you still still see lines when using the Camera app.


For Touch ID issues please use this article:


If Touch ID isn't working on your iPhone or iPad



I hope this helps,

Cheers!

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Camera and Fingerprint registration

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