You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Forgot apple id and phone has activation lock

I forgot my old apple id and my phone has activation lock

iPhone XR

Posted on Jun 6, 2020 9:30 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 6, 2020 9:58 PM

You are going to need the Apple ID credentials to remove the Activation Lock as you have found out. There is no other way to do it. You can try and take your iPhone with your proof of purchase to the Apple Store or an Authorized Service Center and see if they can help you with it.


You can also try to recover your forgotten Apple ID / Password by-

Click ➔ If you forgot your Apple ID password - Apple Support

Click ➔ If you forgot your Apple ID - Apple Support


Axel F.

1 reply
Question marked as Top-ranking reply

Jun 6, 2020 9:58 PM in response to rameka258

You are going to need the Apple ID credentials to remove the Activation Lock as you have found out. There is no other way to do it. You can try and take your iPhone with your proof of purchase to the Apple Store or an Authorized Service Center and see if they can help you with it.


You can also try to recover your forgotten Apple ID / Password by-

Click ➔ If you forgot your Apple ID password - Apple Support

Click ➔ If you forgot your Apple ID - Apple Support


Axel F.

Forgot apple id and phone has activation lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.