Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook air (early 2015) keeps kernel panicking

My Macbook air (early 2015) constantly kernel panics. It happens when using chrome or playing games, and has the same log every single time. I've tried first aid in Mac os utilities and re-installing Mac os, yet the same crash still occurs. Any idea what's causing the problem and/or how to fix it?


panic(cpu 0 caller 0xffffff800c04aa3a): Kernel trap at 0xffffff7f8eea762a, type 14=page fault, registers: CR0: 0x000000008001003b, CR2: 0x0000000000000028, CR3: 0x0000000101b85115, CR4: 0x00000000003626e0 RAX: 0x000000004009e000, RBX: 0x000c000100080001, RCX: 0x432be7b16101000e, RDX: 0x0000000000000000 RSP: 0xffffff90ab09b8d0, RBP: 0xffffff90ab09b960, RSI: 0x432be0006101000e, RDI: 0x0000000040184000 R8:  0x0011000000000000, R9:  0x0000000000000000, R10: 0x0000020000011000, R11: 0x0000000003020004 R12: 0x0008000000000001, R13: 0x000c000000080000, R14: 0x00000000432be000, R15: 0x00000000432be7b1 RFL: 0x0000000000010206, RIP: 0xffffff7f8eea762a, CS:  0x0000000000000008, SS:  0x0000000000000000 Fault CR2: 0x0000000000000028, Error code: 0x0000000000000002, Fault CPU: 0x0, PL: 0, VF: 0  Backtrace (CPU 0), Frame : Return Address 0xffffff90ab09b330 : 0xffffff800bf1f5cd  0xffffff90ab09b380 : 0xffffff800c058b05  0xffffff90ab09b3c0 : 0xffffff800c04a68e  0xffffff90ab09b410 : 0xffffff800bec5a40  0xffffff90ab09b430 : 0xffffff800bf1ec97  0xffffff90ab09b530 : 0xffffff800bf1f087  0xffffff90ab09b580 : 0xffffff800c6c27ec  0xffffff90ab09b5f0 : 0xffffff800c04aa3a  0xffffff90ab09b770 : 0xffffff800c04a738  0xffffff90ab09b7c0 : 0xffffff800bec5a40  0xffffff90ab09b7e0 : 0xffffff7f8eea762a  0xffffff90ab09b960 : 0xffffff7f8e9e851e  0xffffff90ab09b9a0 : 0xffffff7f8e9e8a4f  0xffffff90ab09b9d0 : 0xffffff7f8e9f767d  0xffffff90ab09ba10 : 0xffffff7f8eeacbdc  0xffffff90ab09ba40 : 0xffffff7f8e9e600b  0xffffff90ab09bac0 : 0xffffff800c65697e  0xffffff90ab09bb10 : 0xffffff800c654c07  0xffffff90ab09bb60 : 0xffffff800c65dcd3  0xffffff90ab09bca0 : 0xffffff800c0082b2  0xffffff90ab09bdb0 : 0xffffff800bf25328  0xffffff90ab09be10 : 0xffffff800befbcc5  0xffffff90ab09be70 : 0xffffff800bf12aa2  0xffffff90ab09bf00 : 0xffffff800c030d05  0xffffff90ab09bfa0 : 0xffffff800bec6226        Kernel Extensions in backtrace:          com.apple.iokit.IOAcceleratorFamily2(438.5.4)[D695D9DA-7C20-35D6-910F-E7A332A0F515]@0xffffff7f8e9df000->0xffffff7f8eaa3fff             depend



MacBook Air

Posted on Jun 6, 2020 11:46 PM

Reply
Question marked as Best reply

Posted on Jun 7, 2020 2:49 AM

Can you boot into safe mode(https://support.apple.com/en-ca/HT201262) and reply to this comment with complete log.

Similar questions

3 replies

Macbook air (early 2015) keeps kernel panicking

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.