iTunes keeps asking to verify payment information

somersetlass wrote:
CRACKED IT! We have one pc, two iphones and two itunes account.

Iphone user 2 had logged in and backed up as user 1 in error (thereby getting all user 1's apps and music).

When user 2 went to upgrade user 1's apps it asked for security code. Entered multiple times but no use. OFF COURSE NOT THEY WERE BOUGHT WITH USER 1s CREDIT CARD!

We deleted user 1's apps from user 2's iphone and the problem disappeared. User 2 can now download the apps on his own itunes account.

I am glad it is working for you. We have only one account so the mixup cannot occur. Have you made sure you can go back from the PC to iPhones and back again, using the same account, without having to reverify?

Would be interested to know, as it will either confirm or disprove my hypothesis.

Apple support is driving me mad.

I keep asking them whether it is supposed require that, if you move to one of your devices on which you did not make your last purchase, you would have to re-verify you method of payment. I never get an answer.

They always reply:

1. Delete and re-enter your card details (I have done this several times and it makes no difference).

2. If you think you have security problem, then check with card issuer. (I do not)

3. You must have upgraded the OS on one of the devices (I did not).

They never read my email so that, in other words, they have no clue whatsoever and never answer my question. It's like asking how many cats they have and being told that they have 12 dogs!!

For the moment I have stopped using anything except my iMac to buy stuff from iTunes and then syncing the other devices with my iMac. Very inconvenient and stops me renting on the Apple TVs. So long as a I stick to one machine it works, start trying to use the same account to update iPhone apps and the grand charade starts again.

Thanks Apple for ruining a perfectly good system.

Also note that I used to have a lot of respect for Apple support. Not any more.

Thanks. I had seen this info before and the computer I use to sync my iPad, iPhone and Apple TVs is logged into the iTunes store account I use. Your suggestion was helpful.

Unfortunately the problem is that it appears to forget that a computer, device and whatever have been verified. If it worked as per the article you cite, it would be OK. But it does not. Once you change devices for a purchase and verify the account with that device, the original device is forgotten and you have to re-verify again and again and again etc. etc. Quite tedious.

Also Apple support no longer respond, so all in all I believe that Apple's fix is somewhat intrusive and makes the whole iTunes purchase experience a disaster.

From what I can see Apple are not in the least interested in solving the problem and have left their support people out to dry. Or maybe, in typical Apple style, they are looking into it and not telling anyone....

Anyway, until they fix it, I am done with Apps, iTunes the lot. Too much trouble and I am fed up with being treated like an idiot by Apple. Unfortunately I one person in millions so I am irrelevant. I also know 7 people now who are having the same problem and some of them were newbies to Apple. One even went back to Frys and returned his iMac..... The Amazon purchasing experience is a lot better. I can use my Kindle and purchase stuff from any computer without having to go through this.

And so it goes....