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iTunes keeps asking to verify payment information

398686 Views 201 Replies Latest reply: Mar 6, 2014 1:55 PM by Ph43 RSS
  • mansoor masood Calculating status...
    Currently Being Moderated
    Nov 2, 2011 12:35 PM (in response to whitby)

    I had the same problem, but i just opened my itune and selected to update the 14 apps which were suppose to be updated. It again asked me to give my bank details, I only entered the 3 digits security code and it worked.

  • ryanfromflatlands Calculating status...
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    Nov 4, 2011 6:03 AM (in response to whitby)

    im in th same boat.. just bought thre 4S and picked up a prepaid credit card from a local store, it wouldnt allow me to put in it at first.. said the security code was invalid. so i ****** with it and i got it going no prob.. but now all my purchases went through.. and the credit card is no declined .. and apparently i owe apple 14 bucks... like ***.. apple allows you to load up a prepaid card, then seems they have to wait for a payment.. so i cant even download free apps ??? ... i had the "none" option in the credit card section b4.. now its gone.. this is ****** .

  • elrond1369 Calculating status...
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    Nov 4, 2011 12:40 PM (in response to whitby)

    You will get a negative apple ID balance when using a credit card and:

    1. The info for the card is incorrect
    2. The card has reached it's limit/insufficient funds


    Unfortunately iTunes doesn't let you know what the negative balance is. But the only way to fix it is to add enough iTunes cards to pay off the negative balance. Then and only then can you set the credit card to none.

  • sara155 Calculating status...
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    Nov 9, 2011 4:18 PM (in response to whitby)

    I am having the same problem and i tried the state thing but it still isn't working for me any other solutions?!

  • camryn2848 Calculating status...
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    Nov 13, 2011 3:53 PM (in response to whitby)

    im having the same problem on my ipod touch its an older generation i think 3rd and i had a visa gift card and had to enter it as a a credit card and i think it's out of money now but when i try to buy free apps it takes me to my billing info and asks for my security code then says its invalid but if the app is free why would u need andy money in a credit card?

  • Ronaldmcdonald2011 Calculating status...
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    Nov 14, 2011 4:46 PM (in response to AshishRaj)

    When I try to down loads apps weather they be free or to be paid for I get the" please enter ur billing info " it asks me to enter my security info on the back of the card , what I have found is I need more that. £1 in my account for it to be able to down load the app . I personaly think this is a bug on apples side as I cannot think that the 1000s of people with this problem have less than £1 in them this is apples fault on their security system

  • elrond1369 Level 1 Level 1 (0 points)

    Ok lets say you borrow money from a friend ( Apple ) to buy something than you ask him (apple) to do you a favor (something that's free) he says I'll do it after you pay me back the money you borowded.

    I know it's screwed up but the company that is suppose to be the best computer company can't validate if you have enough funds

  • elrond1369 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 17, 2011 8:49 PM (in response to sara155)

    If you go on iTunes or mobile device where apple ID is and their is no dolar amount than your negative balance isn't payed off if their is than I recommend removing that useless payment method

  • camryn2848 Calculating status...
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    Nov 19, 2011 3:41 PM (in response to whitby)

    there was a segment on apple or something scamming people by saying that appps were free when they weren't on the news last week. did any1 see it?

  • gulfchick Calculating status...
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    Nov 22, 2011 3:53 AM (in response to whitby)

    I have only ever used the Itunes gift cards on my Iphong 3GS but now when I tried to dowload an App it askes me to confirm payment info.  I know I had $35 dollers on their still so where has it gone.  The place at the bottomn of Itunes where my balac usally apears is no longer there and when i go into my account or go on the computer I still can't find the balace.  Is this just a temperary promlem with Apple?

  • jim87guitars Calculating status...
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    Dec 5, 2011 12:19 PM (in response to whitby)

    just yesterday i noticed the app will sau loadinf on both i- devices and itunes. it will load 3/4 of the way 5 or 6 times and then say the file must be corrupt. i downloaded an app on 3g and work wireless and it is fine. could it be the wireless at home w/ xfinity or is it that it's fixed today?

  • prebblez Calculating status...
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    Dec 10, 2011 12:03 PM (in response to whitby)

    I was having the exact same problem. Called and E-mailed them aswell with no answers.


    When you're on your computer click the App, (Facebook for example)
    I clicked Continue after it was asking for my info.
    Then it says "Title" in red highlighted. Click that, change it to whatever you are, (Mr. Mrs. Ms. ect.). Than put your phone number, also highlighted in red. Click continue and it will start uploading!
    I didn't put any of my card info. BUT it is on the same page as the card info.
    They have it badly organized.


    It fixed my problems, I hope it does the same to you!

  • natasha1994 Calculating status...

    I have no idea either! Its really starting to get annoying. I dont use credit cards or anything like that. So now i dont get to download free apps, because i cant 'verify my payment'?

  • natasha1994 Level 1 Level 1 (0 points)

    What 3 digit security code?

  • Geonard Calculating status...
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    Dec 12, 2011 7:27 AM (in response to whitby)

    I think this is happening around the world that has VISA. I checked my bank to verify my billing address and they said "Im not the only one that ask that question today. We are trying to fix it." So, I don't think it's Apple, I can't even buy stuff from Ebay. IDK I guess.

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