Previous 1 11 12 13 14 15 Next 218 Replies Latest reply: Feb 11, 2016 12:29 AM by ratan95 Go to original post
  • jimmerz Level 1 (15 points)

    thank you frank i will try this the next time i have this issue.. ive been getting it roughly once a month or so i thought it was a security feature that apple was implementing lol

  • Cook_Kirby Level 1 (0 points)

    I have an issue. I can't download anything and I still have money left on my account. It is on an iTunes gift card. If that is my issue, please help me.

  • Fernando-Ramirez Level 1 (0 points)

    Thanks! That solved the problem!!!

  • eredman Level 1 (0 points)

    Please will some one help me!?


    Pre-ordered on iTunes, got the email to say it was ready to download but again wouldn't let me as it said I needed to verify my billing details. Have done this many times.

    Have even tried deleting payment details, logging out, restarting and re-entering details then logging out and back in again. I am then prompted with the option to download but when I do this it goes straight back round to verify billing details again! I have even purchased another song with my new billing details and its STILL not working for the bloody pre-order!


    I feel like I have tried everything, please help!!!

  • eredman Level 1 (0 points)

    Right, I solved my problem ^

    Just signed out of itunes on all of my devices, then used my iphone 5s to find the song I had pre-ordered on itunes and download from there, it asked mem to log into my apple ID, I did this and it downloaded straight away and also did an automatic download onto my main iTunes library on my MacBook pro!


    Hope this helps someone else

  • Saphod Level 1 (0 points)

    I just encountered the same problem with Apple TV. Tried to change my payment details in iTunes on my computer, also in the actual Apple Store - nothing seemed to work. Then I saw that an Apple TV update was available. After downloading and installing, it asked me for my security code as I was choosing a movie - and now it seems to work.

  • Ph43 Level 1 (0 points)

    thomas, i try to use your procedure in order to verify, i would say, modify my payment info. my problem is, that I have to spend all my money which comes from an Itunes card of 15 euros. Unhappily enough I have 10 centimes credit on it. I am not allowed to change France to Hungary in my billing andress until I have not get rid of the 10 centimes left? Any idea, how to solve this incerible problem?

  • MusicLoverAddict Level 1 (0 points)

    i have been experiencing this problem for over a year now. i wish Apple could provide a history section for our itunes accounts.

  • Michael Murphy3 Level 2 (280 points)



    They do, I'm looking at mine right now.


    I signed into iTunes, I clicked on Accounts; then I selected Puchase History and there are 31 pages of my purchases in full detail from May 5th, 2014 to all the way back to 2005.


    Sorry for your problems, however, I don't understand why you cannot access your purchase history. Then again I'm in the USA.


    Maybe outside of the USA is problematic?




  • vvt251 Level 1 (0 points)

    Just solved the problem without entreing credit card information (I never had it on my account, I am using only iTunes cards).

    In iTunes, in billing information was missing Title (Mr., Ms, ....). As soon as I fixed it, everything started to work.

  • manufleurybra Level 1 (0 points)

    same here jgmarcel!

  • MusicLoverAddict Level 1 (0 points)

    what makes you think i am not from the US?

  • kyton28 Level 1 (0 points)

    Hi there, when I go online there's nothing about changing credit card details can someone help, it only shows when I try to download a free app but it won't let me as it keep saying delcined

  • Jhonsun Level 1 (0 points)

    vvt251's fix worked for me. I added my "Title" on the payment info screen and now it works without having to add a credit card number. Thanks!

  • barkway Level 1 (0 points)

    Never have these kinds of problems with my android & the Play Store. Is why I don't use anything Apple. My spouse & kid have all the i-gadgets and keep coming to me to figure out why nothing ever works. I keep telling them to ditch the fruit and go Android but maybe they enjoy the hassle.