Previous 1 2 3 4 5 6 Next 212 Replies Latest reply: Jan 13, 2015 2:35 PM by SoCal.Jeff Go to original post
  • whitby Level 1 Level 1 (25 points)
    Apple have finally let me know that, and to quote:

    "Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available."

    which appears to be identical to a message one of the other posters had from Apple. In other words they recognise that there MAY be a problem....

    Let's see what happens.
  • Chinadina Level 1 Level 1 (0 points)
    I am having the same problem for weeks now...it is driving me crazy...I have 54 free updates on my phone..but I can't get thru. It asks me for verification and I enter the code then it says my password is incorrect or it will act like it is going to update and starts the quiz all over again. It has nothing to do with my device or my bank card. It is itunes. Then if I go to itunes on my pc it says I have same updates but when I click on get updates it says there are none for this account. I downloaded a few manually and that seemed to work but it is ridiculous to have to do that 54 times! I am really unhappy about the newest update and this problem...apple get these things fixed NOW! Thank you.
  • troubl388 Level 1 Level 1 (0 points)
    I have had the same problem today. I changed my banks recently and have now closed the other account so was updating the card details to the new one and it just keeps saying that they are invalid and were declined. Was starting to get very angry, so contacted my bank and they said there was no issue with the card (I sort of already knew this as I had made an earlier transaction online and it went through fine).
    I wasn't aware of the $1 issue. Does this apply for people in the UK too? I havent been asked to put my security code in either when d/loading new apps so not sure about any of this. I'm just getting annoyed now and frustrated that there is no one I can actually talk to.
    Do you think they will do a new update when these issues have been fixed?
  • bmintzer7 Level 1 Level 1 (0 points)
    After many days of frustration, I finally was able to resolve this issue. I called Apple and because I have AppleCare, they were willing to help me with this problem. It took talking to several people, moving up the seniority ladder, until finally the problem was solved by the iTunes account people. They had to go in and manually reset my billing info. Problem solved. I suggested that they take a look at these forums because so many people are having this problem. So call 'em up, there is a fix. Don't give up hope.
  • Chinadina Level 1 Level 1 (0 points)
    Thank you for the "hope" I also have Apple care and will call them in the am...I appreciate the feedback very much.
  • gavdana Level 1 Level 1 (0 points)
    I posted a "me too" a while back, and now it seems some folks are having limited luck with AppleCare. Any ideas how to work the phone-branch for those of use who didn't buy AppleCare?
  • grdh20 Level 1 Level 1 (25 points)
    Apple is taking this security thing a bit to far. It won't even allow firefox to save the password and user info for this forum login. Anyway, I think Apple is doing this to discourage sharing apps, etc. between accounts. Also if your credit card gets too many of those $1 charges in a short period of time, they will often put a hold on your visa until you call in and verify it with them. Happened to me. In any vase I never had this issue with the iphone 3gs or 3 or 2, just since the 4 for some reason.
  • grdh20 Level 1 Level 1 (25 points)
    I worked more on this last night and what I found is that if you have any "shared" app on your iphone that has been purchased by another itunes account id, and that app is in the app store updates list, you will be cycled through the verify account session until you either delete that app and start over, even if you try to update a single app that is on the correct acct while another app with a different acct is in the app updates list, or you log into itunes on your computer and log in and out of the 2 different itunes accounts while doing in computer app updates and then re-sync your iphone. It is a royal pain in the butt. I ended up deleting most of the shared apps on the iphone to avoid the hassle of having to update apps via computer since on the iphone it would be much harder to switch itunes account id's back and forth.

    Basically I think Apple has enabled this to cut down on stolen apps and maybe even to discourage app sharing. In most cases it isn't worth the $1 an app cost to have this hassle. maybe if they get enough complaints they will ease up on this.
  • whitby Level 1 Level 1 (25 points)
    Unfortunately I do not have the same issue. All my apps, music, tv shows etc. were purchased with the same account.

    As of this point in time, my account is still not functioning correctly and I still have to verify card payment information for any purchases and updates made on all or nay of my devices. It does not matter whether I stick with one device e.g. my iMac or not. All are using the same account and payment information.
  • Gogo001 Level 1 Level 1 (0 points)
    Same problem here, extremely annoying.
  • frank.g Level 1 Level 1 (5 points)
    bmintzer7 wrote:
    After many days of frustration, I finally was able to resolve this issue. I called Apple and because I have AppleCare, they were willing to help me with this problem. It took talking to several people, moving up the seniority ladder, until finally the problem was solved by the iTunes account people. They had to go in and manually reset my billing info. Problem solved. I suggested that they take a look at these forums because so many people are having this problem. So call 'em up, there is a fix. Don't give up hope.


    I've had the same problem ever since I got my iPhone 4 last week. For the first two or three days everything was ok, then it went on the fritz ... can't update/download/purchase apps on the iPhone 4. Doing the same with our two other iPhones (3G/3G S) or the various computers in our house and/or the iPad works perfectly fine.

    Spent an over an hour on the phone with Apple support this morning - without success. To add insult to injury, I was also told that there is no such thing as a "manual reset of billing info".

    I did get a case number and supposedly someone from the iTunes support team will get back to me via email, but I won't be holding my breath on that one.

    What I will do from here on out however, is to call them once a week until this issue has been resolved.

    Overall a very, very annoying user experience.
  • Gordon-Gekko Level 1 Level 1 (0 points)
    Yep same problem with me. Its gotta be with iTunes. I just bought a new MBP and started downloading free apps on iTunes while I waited for my iPod Touch to come in the mail. I have NEVER entered billing information, I was only getting free apps, and I hadn't even plugged in my iPod yet. I successfully downloaded thirteen apps without any problems, but now every time I try to update an app or download another FREE app from iTunes I am asked for my billing information. WHAT THE **** MAN.
  • whitby Level 1 Level 1 (25 points)
    Still no response from Apple and the problem persists. I use Amex and they are just as perplexed as I am. The only time Amex refused a transaction was when iTunes kept posting $1 requests to my account and they called me to verify that they were legitimate. There is dramatic irony here. Apples are concerned with security and trigger security responses from the credit card issuers with their security measures.

    With iTunes on the iMac, iPhone and iPad it is nothing more than irritating (you just click through so a purchase takes an extra 4 to 5 operations since you do not have to enter any more information, even if it requests the CVN, you can ignore this, and the transaction will go through). However the Apple TV purchase experience it completely broken as you cannot purchase anything without going to a computer and reverifying the card payment. Apple must be mad. I love the Apple TVs. I am only interested in purchasing TV shows so I do not have to watch commercials. Most internet direct content (which every one insists you need, see Google TV info, but which is mostly appalling quality) is not worth my time as it is riddled with commercials. The only exception is Netflix which we watch using our Blu Ray player.

    Any way, all incidental stuff. This plus the Genius recommendation changes (which are now completely useless to me - they are album based and do not seem to give recommended tracks except when you select one of your library music tracks - it used to give me recommended tracks rather than albums) have made my iTunes purchases almost disappear. Sad to see a service that had much promise become much less useful to me.
  • casper68 Level 1 Level 1 (0 points)
    I've checked with bank and they are not blocking payments. I'm still having this problem. I've even verified on the website but still having problems.
  • Pwalla Level 1 Level 1 (0 points)
    Same problem for me - gettig ridiculous - it started whern I addded my iPad, now iphone cannot get any updates...HELP!
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