Currently Being ModeratedOct 27, 2010 11:25 PM (in response to whitby)whitby,
Adding an upper case letter to my password fixed the problem. Thanks.
It must be that some error occurs on the Apple iTunes store side when it detects your password does not conform to current standards, but you are incorrectly sent to the credit card page. Instead, you should get a message saying your password does not conform to the requirements, and it should send you to the profile page where you can change your password. It's basically bad error handling.MacBook Pro 15" Late 2008, Windows XP Pro, 4 GB RAM, Samsung 2443bwx display
Currently Being ModeratedJan 23, 2011 11:08 AM (in response to mtnrunner2)I has this problem, after upgrading to itunes version 10.1.1.4 I was asked to verify my billing details. This meant entering my cardholder not present (CNP) number again. not something I do lightly, so passed a simple query to support asking if this was a known bug or should I be concerned.
Support weren't able to assist (just stock answers such as uninstall, re-install etc). In the end I bit the bullet and endered the CNP and problem went away...for a while.
It started again today (3 weeks later) even though I have £20+ credit from a gift card on my accounr and so don't need to use my payment card at the moment.
I referred to support again, who promptly advised they couldn't help, so I simply deleted my payment card information from my billing details; a drastic work around, but it worked. From now on I may just stick to using top-up cards instead of Visa, Mastercard etc.
That said I see that a solution was posted to this earlier in the thread, which is quite similar. I've reposted a link to that user's blog which covers this problem. "http://efflog.org/post/914605029/itunes-store-fixed"Dell Inpiron, Windows 7
Currently Being ModeratedMar 4, 2011 2:09 AM (in response to whitby)I fixed it by going to my Account, clicking on edit credit card, then going in and putting in the security code.MacBook Air 11" (2010) 128GB SSD 4GB RAM 1.6 GHz Intel Core 2 Duo; iPhone 3GS, Mac OS X (10.6.6)
Currently Being ModeratedMar 18, 2011 2:12 PM (in response to whitby)I had this problem with iTunes 10.2.1, and tried all the above suggestions to no avail. I fixed it on my Win7 machine: Shut down iTunes, go to the Control Panel, Uninstall a Program (For WinXP it's Add & Remove Programs), select iTunes from the list, and the click "Repair". Wait while the repair takes placce. Once finished, start up iTunes & try again. I suspected something was wrong with iTunes when I ran iTunes own "Run Diagnostics" option from the Help menu & it reported it couldn't make a secure connection to Apple.
I hope this helps.HP Notebook, Windows 7
Currently Being ModeratedMar 18, 2011 6:49 PM (in response to whitby)Hi
Just had same problem, been tearing my hair out, but then I thought that I'd call my bank, turns out that it was the fraud prevention on the debit/credit card I was using to verify the payment details, because I was trying to setup 2 Iphone 4's and I had activity during the evening on the card it flagged it at the bank as fraudulent use and cause apple take money out of the account and return it a few days later in a refund I had also run out of funds aswell so the bank thought it was a scam and blocked any more withdrawls.
Guy from bank said he has unlocked the account and just put some funds in, in the morning an try again.mac & PC, Mac OS X (10.6.6)
Currently Being ModeratedMar 18, 2011 8:29 PM (in response to whitby)All you've got to do people is just enter the security number (the 3-digit number behind your credit card" again from your "Edit Payment Information" and PRESTO... EASY AS PIE BABYiMac G5
Currently Being ModeratedApr 1, 2011 9:42 PM (in response to whitby)I also changed my password to have a case-sensitive letter and that solved the problem for me.Windows 7
Currently Being ModeratedJun 15, 2011 8:50 PM (in response to whitby)
Who Dat you are severely misinformed, it's not that simple, I've been having this problem for months and have tried all of the above tricks to no avail, the only thing left to do is rip someone from apple a new one until they compensate me for all the aggravation
Currently Being ModeratedJun 26, 2011 10:41 AM (in response to whitby)
Same problem here and as a previous poster mentioned, I too have seen a pattern to this. Latest version of iTunes (10.x), two iPhones (one iOS 4.x, one iOS 3.x), two computers (laptop & desktop), ONE iTunes account. Have never had this issue. Almost everytime I make a purchase whether free or otherwise it requires me to verify the CC on file (I have to enter the security code each tme) due to "a new device has made a purchase". What's new? All 4 have been on the same ID for months.
Changing cards ... no go. Changing password ... no go. Deauthorizing all and reauthorizing ... no go. Called my CC company (both) and neither said there was a security hold, etc and that each authorization went through just fine. They researched all Apple transactions and none have ever been blocked. Credit Card Security ... not the problem.
Here's what triggers it for me ... I download a free or purchased item from iTunes on one device. I am prompted to verify. I comply and enter my CC security code again. From that point on any purchases (free or otherwise) from that particular device are honored without exception.
I attempt a purchase from another device on the same account and it requests verification. I comply and thereafter all purchases are honored without exception. I purchase from another device and BAM it happens again so it appears as if Apple is only storing purchase validity for ONE device only even if there are multiple on the same account. I never had this issue until I updated the iTunes software about two weeks ago - I was happily downloading free and $$ items (apps, music, videos, etc) from all devices without having to verify each time I switched to a new device.
All persons I know with multiple devices connected to their iTunes account are experiencing the same behavior. The workaround ... only use one device. Yeah. Not very realistic in this day and age especially when everyone is touting the "cloud". Seems to be a bit of stormy weather for Apple with this particular item. I'm sure they'll eventually correct it but for now it's simply a pain in the tucas but not an issue that I would cancel over. Hey Apple: perhaps a few free downloads for this inconvenience are in order??
Currently Being ModeratedJun 26, 2011 7:09 PM (in response to whitby)
This kept happening to me and after some research, I had to verify my computer. In the iTunes go to tab that reads "Store" and then to "Authorize this computer". Once I authorized my computer, my payment went through just fine. Not sure if it will keep asking for payment verification. Hope this helps.
Currently Being ModeratedJul 2, 2011 9:10 AM (in response to whitby)
I also experience this same problem with my iPhone account where it is constantly re-verifying payment info even for free downloads. I was concerned that iPhone had fallen victim to phishing-ware, but apparently the problem is wide spread and Apple, in the best traditions of post-Fukushima GE, is simply ignoring the problem and hoping we will all get used to the new normal of having to re-enter and re-enter and re-enter and re-enter and re-enter and re-enter and re-enter and ....
So, I figure I'll make this bug public at my website and on my talk-radio show, if for no other reason to remind the holier-than-windows MAC crowd that Apple's software quality isn't what the TV ads say it is.
Currently Being ModeratedJul 2, 2011 9:56 AM (in response to whitby)
We had the same thing happen, I called our bank to make sure our card hadn't been hacked. I was told that the transaction was coming from New Jersey and they have had so many fraud cases coming out of there they have blocked all credit transactions they will only allow debit transactions.
Currently Being ModeratedJul 11, 2011 10:43 PM (in response to whitby)
OK my situation must be exceptionally picky. I've been searching on these support boards and more and tried literally every suggested solution I could find. Neither of my credit cards are working, nothing's showing up in my bank account, and I happen to work in my bank so it's easy for me to access stuff that others can't. I can't make any purchases (free or otherwise) on my MacBook Pro or brand new iPhone 4. Apple Tech Support has given me their usual spill about deleting my card info but obviously that doesn't work.
I purchased my iPhone 4 this past Saturday and encountered the billing info dilemma on the iTunes app. I synced my iPhone and went to the store and was able to download all the apps and music that I wanted at the time. I let it charge, disconnected it, and then the billing info problem got applied to my entire Apple Account and messed up everything. Now no matter what I do it keeps asking me to verify my billing info but says my address and stuff is all messed up. I've had this account for six years and I don't understand what's wrong with my billing address. It's never changed...
Currently Being ModeratedJul 12, 2011 7:10 AM (in response to whitby)
This is happening to me too. I am so tired of the poor software quality coming out fo Apple.
Currently Being ModeratedJul 12, 2011 8:28 AM (in response to whitby)
I think I've figured out the solution to my particular problem but it still doesn't help...
The billing address has to be exactly the same as what it says on your statement for whatever card you purchase with but it also has to be the same as the address on file for you at the USPS website. That's why people keep posting links to it for verifying your Zip Code.
"The issue might be that your billing address doesn't come up via the USPS website. If it doesn't appear there then it wouldn't work with our systems. Please ensure that your billing name and address matches exactly the address listed on your credit card statement. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from purchasing from the iTunes Store. Ask your credit card company to make sure its records are up to date and match exactly what you are entering as your billing information.
What you've been seeing is a new security measure that Apple has added to iTunes. Apple takes the security of your iTunes Store account very seriously. Basically, what will happen is any time you use your iTunes account from a new computer, Apple TV, or a new mobile device you will be required to verify your payment information and re-enter your CVV code. This is a safeguard designed to protect your account against unauthorized purchases.
Since this is the first time you're using your new iPhone 4, you'll need to confirm your account information, including the security code from your card."
My address comes up as unrecognizable for some reason with USPS so it looks like I"m SOL until I find a way around it...
There's the link to USPS, hope that helps someone at least