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whitby Level 1 Level 1
I am using 9.2.1 (although this problem started with iTunes 9.2 sometime) and iTunes keeps asking me to verify my payment information whether I am using my iPhone, iPad or my iMac. I verify and the transaction goes ahead. It does not matter whether it is a free update for an App on my iPad or iPhone or purchasing music or a TV Show on my iMac. The error message is that a transaction has taken place on a new device or computer and that it needs to verify my payment information.

The verification lists my card data and address etc. correctly but I need to keep entering the card security number.

Support keep telling me to delete and re-enter my car info which does not help. Anyone else seen this issue?

Seems to be something to do with a new security check they have put in the system that does not work correctly and support is totally incapable of helping me out.

iMAC 24" 2.8 Ghz, iMAC 17" G5, iPad, iPhone 4, MB Po, MB Air,PC, Mac OS X (10.6.4), Linux, W 7, Vista and XP Pro, W 2008 server
Reply by 073770083 on Jan 25, 2012 2:35 PM Helpful
Everytime I try to download a new app it asks me to sign in. Then I have to enter my billing info. How do i download apps without paying????????????//!!!!!!!
Reply by Mazdaspeed3 on Jan 14, 2012 3:34 AM Helpful
Iv always hated apple, but decided to buy a iPhone 4s, I've had it two days now, been downloading free apps just fine, but now it won't let me, judging by everyone else's posts, it's happening a lot with no explanation, the only thing I can think of that's wrong is I downloaded a paid app, but didn't hav enough credit so it accepted it anyway and downloaded but since I still owe on this app it won't let me download anymore, so I'm hoping when I get paid that this is the problem, seems odd to want your credit details for a free app, and its never asked for my credit details before for a free app, I will post back if it sorts itself out, otherwise I may be tempted to return this phone back to the store
Reply by AshishRaj on Jul 20, 2010 9:18 PM Helpful
Even I am facing the same exact problem. I was about to call up the Apple support. I am trying o update/install some free apps but itunes is still asking me to enter my billing info. Why does Apple need my billing info even for free stuffs? Is this yet another bug from Apple???

All replies

  • AshishRaj Level 1 Level 1
    Even I am facing the same exact problem. I was about to call up the Apple support. I am trying o update/install some free apps but itunes is still asking me to enter my billing info.

    Why does Apple need my billing info even for free stuffs? Is this yet another bug from Apple???
  • gavdana Level 1 Level 1
    Here's another "Same Here" post. Every time I try and update an app on ANY of my devices, I have to go through the process of re-entering my debit card's CVN. This is becoming quite an annoyance. The explanation is always "This account has been accessed by a new device," when it has not.

    This verification places a temporary $1.00 hold on my checking account EACH TIME. Please help!
  • apixel Level 1 Level 1
    Same here.
    I'm just worried there aren't more of us complaining, so maybe it's not everybody.
  • tercanb Level 1 Level 1
    Well, it is happening to me also, each time I try to "install" a free app. It is definitely a pain.
  • sticboy Level 1 Level 1
    I'm having this exact same issue on both my iPhone 3GS with ios4 and iPad. it won't let me download any updates from my devices.
  • Kingredmer Level 1 Level 1
    Same problem for me. Mine and my sister's ip4 keep saying this. But when I fill out my security code it doesn't download my updates. So I go back to the AppStore and do it all over again. I hope it's not charging $1 every time. I have no money in that account lol.
  • SimonBelgium Level 1 Level 1
    I also have the same problem. I don't even bother filling out my card security code, just click confirm, then I can download the updates, but it's a pain in the you-know-what.
  • gavdana Level 1 Level 1
    Apple Mods or Genius ... any help here?
  • gavdana Level 1 Level 1
    Apple Mods ... any help here? We love you and are tired of punching in CVN numbers.
  • DirtyJerzey Level 1 Level 1
    I've been jumping through the hoops with Apple Support on this issue....first time I called they said I should try updating from IOS 4.0 to 4.1....tried that and the issue still persisted...then I called back to update the ticket and get the next steps...they said that the Bank is rejecting the request for verification and that is why it keeps prompting (which doesn't make sense since the confirmation seems to go through successfully). The rep also contacted the iTunes dept and had them run the verify manually and said the bank rejected it. The next hoop they want me to jump through is calling the bank to verify that the account is in good standing and inquire about the rejected requests. I'm fairly certain the bank account is in good standing....will verify of course....but I find it hard to believe that all the people who have posted here, plus countless others that are experiencing the same issue but haven't, are ALL having banking issues in the last 24hrs...I'm more convinced there is a disconnect on the back end between iTunes and Financial institutions...

    I'm not sure I buy in to everything I was told...he also told me he has had several calls on this issue and they were all told to check with their banks. He could not verify that any of his past calls were resolved. Needless to say I'm not 100% believing everything he told me....weak response from Apple support on this issue so far.
  • jgmarcel Level 1 Level 1
    I have been facing the very same problem since last week. Coincidentally (or not), I started seeing the message the day I activated a new iPad. My billing info indeed changed last month, but I have already made many purchases without a problem since then. Anyway, I have just had it checked with my bank and they reassured me that everything is perfectly fine on their side. Any progress with Apple Support?
  • whitby Level 1 Level 1
    Apple support just tells me to delete the payment information and re-enter it. This has not helped in the past (I tried this 4 times) so I changed the card I was using. The original credit card issuer verified that there were no issues and they were authorising all transactions as per normal i.e. there were no holds on my card of any kind.

    One thing that may cause this is that repeated requests to authorise $1 transactions can trigger a security alert with the card issuer. They will then hold requests for such transactions. I had one of these a week ago, but I assumed that everything was clear thereafter since I chatted with the security people at the issuer to confirm that the $1 transaction was legitimate. Note that stolen credit numbers are often checked by placing a request to authorise a small amount, a practice that the credit card issuers are aware of. Thus the security hold is legitimate and protects the user. Apple may not have taken this into account.

    I have not made any purchases on my iPad or iPhone to confirm that the repeated request to reverify payment does or does not occur. Will get back when I try. However if the card issuer puts a security alert on the transactions and holds up authorisation, it may trigger the whole thing again.

    It does look as if the new security arrangements introduced by Apple are causing significant issues.
  • jgmarcel Level 1 Level 1
    Hi! Thank you very much for your helpful and detailed input. Indeed, there have been many of those $1 transaction authorizations since I started receiving the verification requests. I will check again with my card issuer to see if such transactions may have posed a problem. If that is really the case, what should be done in order to prevent it from affecting our accounts again?
  • TomDaRuler Level 1 Level 1
    Was having same problem, almost smashed my iphone into 1,000 pieces.

    I downloaded the 2 apps that needed updated in itunes then synced. After that, I downloaded an app that gave me problems before, and it was all gone.

    hope this helps.
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