Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't sync my iPhone Xs Max with iTunes 12.6.2.20 on Macbook Air (no updates available). Get message "You do not have permission to access iTunes" even after I've clicked "Trust computer" on my phone

I can't sync my new iPhone Xs Max with iTunes 12.6.2.20 on my older Macbook Air (tried to update to latest version but according to App Store, no updates are available). Every time I connect my phone with a USB and hit "Trust" I get a message saying "iTunes could not connect to this iPhone. You do not have permission." What's up with that?

MacBook Air

Posted on Jun 7, 2020 10:36 AM

Reply
Question marked as Best reply

Posted on Jun 7, 2020 11:32 AM

Upgrade to iTunes 12.6.5.3 if you want to be able to transfer apps from your computer to your device. See Deploy apps in a business environment with iTunes - Apple Support for download links. What version of OS X are you running?


See also this post.


tt2

3 replies

Jun 8, 2020 11:37 AM in response to Therese108

For iOS 12 or later you need iTunes 12.8.0.150 or better running on OS X 10.11.4 or better. See How to upgrade to OS X El Capitan - Apple Support if required. iOS 13 likely requires iTunes 12.8.2.3 or better.


Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


tt2

Can't sync my iPhone Xs Max with iTunes 12.6.2.20 on Macbook Air (no updates available). Get message "You do not have permission to access iTunes" even after I've clicked "Trust computer" on my phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.