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User profile for user: Valentin_36
Valentin_36 Author
User level: Level 1
8 points

iCloud memory don’t update

Hello. for 2 months now I’m paying for the increase in the amount of memory, but the memory is not full. update does not occur. I have seen it for 2 mouths

iPhone 6s, iOS 13

Posted on Jun 7, 2020 12:42 PM

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User profile for user: jeremy_v
jeremy_v
User level: Community Specialist

Posted on Jun 9, 2020 1:26 PM

Hello Valentin_36,


If I'm understanding you right, you upgraded your iCloud storage but it's not showing the correct storage amount in your device. I'd like to help you out with this.


Which storage plan did you upgrade to? The free plan is 5 GB of storage, so you would at least be charged for the 50 GB plan since that's what the screenshot shows you currently have. If you've upgraded to a plan larger than 50 GB, sign into your iCloud account here: iCloud Settings. Underneath Storage, do you see an amount different than the 50 GB you're seeing in Settings on your iPhone? No matter which amount shows on your iPhone, the correct storage plan should appear on the iCloud website. If you're seeing a larger storage amount on the website, try restarting your iPhone to see if the change is reflected afterwards.


If you continue to experience the same thing, reach out to Apple Support so they can look into this further: Contact Apple Support


Thanks for using Apple Support Communities.


Take care.


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User profile for user: jeremy_v
jeremy_v
User level: Community Specialist

Jun 9, 2020 1:26 PM in response to Valentin_36

Hello Valentin_36,


If I'm understanding you right, you upgraded your iCloud storage but it's not showing the correct storage amount in your device. I'd like to help you out with this.


Which storage plan did you upgrade to? The free plan is 5 GB of storage, so you would at least be charged for the 50 GB plan since that's what the screenshot shows you currently have. If you've upgraded to a plan larger than 50 GB, sign into your iCloud account here: iCloud Settings. Underneath Storage, do you see an amount different than the 50 GB you're seeing in Settings on your iPhone? No matter which amount shows on your iPhone, the correct storage plan should appear on the iCloud website. If you're seeing a larger storage amount on the website, try restarting your iPhone to see if the change is reflected afterwards.


If you continue to experience the same thing, reach out to Apple Support so they can look into this further: Contact Apple Support


Thanks for using Apple Support Communities.


Take care.


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User profile for user: Valentin_36
Valentin_36 Author
User level: Level 1
8 points

Jun 9, 2020 4:13 PM in response to Valentin_36

the fact is that I just read the user agreement and could not find the answer to my question. on forums, people from 50 gigabytes fill up the entire volume gradually. someone has 20 gigabytes, someone has 24 .... and men have stopped at 5.1 .... and when I go to the “images” folder, a window pops up that iCloud has not been updated for a long time, although there is free space abundantly, for which I have been paying for the third month. that is, new information is not loaded there, because there is no space. 5 gigabytes filled up and everything, what kind of 50 gigabytes are you talking about? I will be forced to write a claim! do you really have no answer to this question?

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iCloud memory don’t update

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