I have an iPad Pro. It’s about 5-7 years old??? My son forgot his passcode. I can’t reset it using my computer with restore or update. Please help

My son forgot his passcode. I can use his Apple ID to connect with computer but I’m Not able to get my iPad Pro to reset to factory settings

iPad, iOS 9

Posted on Jun 7, 2020 5:45 PM

Reply
2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I have an iPad Pro. It’s about 5-7 years old??? My son forgot his passcode. I can’t reset it using my computer with restore or update. Please help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.