Turning off find my iPhone with broken phone

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Turning off find my iPhone with broken phone

My daughters phone is broken and we are not able to sign on to anything. When we contacted the warranty replacement center with Verizon they required us to turn off the fin my iPhone option but we are unable to. We cannot get a replacement until this is done. Suggestions??

iPhone 7 Plus, iOS 13

Posted on Jun 7, 2020 7:21 PM

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Answer 1

MoonJ.

Community Specialist

Jun 9, 2020 3:45 PM in response to ReeganE

Hello ReeganE,

Thank you for using Apple Support Communities! I understand that you need help with turning off Find My iPhone. I am happy to help the best I can.

You can log out of Find My iPhone via iCloud using these steps:

Sign in to iCloud with her Apple ID.
Go to Find My iPhone.
Click All Devices at the top of the screen.
Select the device that you want to remove from iCloud.
Click Erase [device]. Select Next until the device is erased.
Click Remove from Account.

This info along with additional information can be found here: Turn off Activation Lock

Cheers!

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Turning off find my iPhone with broken phone

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