My Apple ID and iTunes are not working

More information would help. Is your Apple ID disabled in the App Store/iTunes? If not that, please try restating your question and explain exactly what you are trying to do. Include whatever problems you are having and any error messages.

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    

Contact iTunes Support. See the Apple Support articles below for contact information.   

iTunes Support – world wide 

Apple Support schedule phone call       

If necessary, try Twitter

https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

If you can’t download or update apps on your iPhone or other Apple device

https://support.apple.com/en-us/HT207165

After reading the document, use this link from it if you need to contact Apple Support.