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User profile for user: The Human Bullet
The Human Bullet
User level: Level 1
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Question: 3rd Party Keyboard Stops Working in OS 10.15.5

I have a MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports) running OS 10.15.5 and am using a 3rd party keyboard connected to one of the USB-C ports. The keyboard will intermittently stop working. I've gone through troubleshooting steps with the manufacturer and they've replaced the board with a new one and the issue still presents itself. I did not have this problem until I upgraded to 10.15.5.


Restarting the Mac clears the issue for a time, but it typically occurs 3-4x/day.


I have reset the SMC controller, but that has not cleared the problem.


MacBook Pro 13″, macOS 10.15

Posted on Jun 8, 2020 6:13 AM

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User profile for user: BDAqua
BDAqua
User level: Level 10
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Jun 8, 2020 6:45 AM in response to The Human Bullet In response to The Human Bullet

You can save us asking dozens of questions by submitting a report...

EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.

https://www.etrecheck.com/


Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/


Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

Jun 8, 2020 6:45 AM

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User profile for user: The Human Bullet

Question: 3rd Party Keyboard Stops Working in OS 10.15.5