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User profile for user: AlexanderFH
AlexanderFH
User level: Level 1
(4 points)
Apple IDSpeciality level out of ten: 0
Question:

Question: Is there a way to find an email linked to your apple ID, please read.

I would really appreciate any help here,



For reference I will be using this apple ID (apple ID 1)

And my other one (apple ID 2)


I am using a different apple ID(1) to write this post because I can't access the apple ID(2).

So here is is my problem,

I made a new apple ID(2) on the iPad, and then I used that. Fast forward a few years and I have been using my iPhone with a different apple ID(1).

Then when I wanted to use my iPad and I wanted to put my main apple ID(1) on it however I forgot the password to access it to change it.

So with my computer I updated and restored the iPad thinking that I could just set it up.

However when I turned on the iPad after restoring it it said I had to sign into the iPad with my other apple ID (number 2) to disable Activation Lock. I know the apple ID and the password,

so then I entered that and then it said


Apple ID Disabled

Your Apple ID has been disabled for security reasons. To enable your account, reset your password at appleid.apple.com



So then I go to appleid.apple.com to unlock it, so I sign into appleid.apple.com and I start the proccess of recovering it. The options are answering a security question


So then I answer it, and after lots of tries, I conclude that I have forgotten the answer or I have made the question wrong.


Then the second security option is sending an email:


The problem is that it ends in an email provider that I absolutely do not recognise from the one letter which the email provides. So the problem is I can not reset any of it because my account is security locked and too unlock it I need to reset it.


I could message you (by you I mean an apple administrator) the email and password to prove that I own the account.


Other than that I would really appreciate some help and anything you could do.

Thanks

iPad mini 2 Wi-Fi

Posted on Jun 8, 2020 6:26 AM

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User profile for user: donv (The Ghost)
donv (The Ghost)
User level: Level 9
(50,841 points)
macOSSpeciality level out of ten: 8

Jun 8, 2020 8:36 AM in response to AlexanderFH In response to AlexanderFH

See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

You have indicated that you can't answer your security question satisfactorily. So see Security and your Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have your receipt for your purchase of a pertinent device from an authorized Apple seller with its serial number on it). If you want to contact Apple Support to discuss any possible extenuating circumstance, see the support options below. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your extenuating circumstance. You also can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

Jun 8, 2020 8:36 AM

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User profile for user: AlexanderFH

Question: Is there a way to find an email linked to your apple ID, please read.