Problem with phone memory, full junk files

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Level 1

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Problem with phone memory, full junk files

Hi everyone, i've a problem with my iphone, is an SE 2016 model, i've used this phone for almost 1 and an half year, the problem is that the memory is full of junk files, i have 32 GB of memory and 15 GB are occupied by "junk" files.

I've tried to contact the apple support but i can't because the phone is no longer in warranty, but the phone was purchased 1 and an half year ago. so it should be in warranty.

If i go into the settings menu<space> in the voice "other" there are 15 GB of files, cache, log and other things used by the system, if i go in the voice "system" there are 5 GB of files.

I want to remove system logs and cache because i can't use my phone anymore, i can't even use whats'app because i've no space left.

What can i do to remove these files?

I've tried different solutions, but nothing changed.

iPhone SE, iOS 13

Posted on Jun 8, 2020 7:04 AM

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Answer 1

SravanKrA

Level 10

435,970 points

Jun 8, 2020 7:08 AM in response to giulia59

Other: Non-removable mobile assets, like Siri voices, fonts, dictionaries, non-removable logs and caches, Spotlight index, and system data, such as Keychain and CloudKit Database. Cached files can't be deleted by the system.
System: Space taken by the operating system. This can vary based on your device and model.

About cached files in "Other"

Finder and iTunes categorize cached music, videos, and photos as Other instead of actual songs, videos, or photos. Cached files are created when you stream or view content like music, videos, and photos. When you stream music or video, that content is stored as cached files on your device so you can quickly access it again.

Your device automatically removes cached files and temporary files when your device needs more space.

If storage on your device differs from what you see in Finder or iTunes

Since Finder and iTunes categorize cached files as Other, reported usage for Music or Videos might differ. To view usage on your device, go to Settings > General > [Device] Storage.

If you want to delete the cached files from your device

Your device automatically deletes cached files and temporary files when it needs more space. You don't need to delete them yourself.

How to check the storage on your iPhone, iPad, and iPod touch

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Problem with phone memory, full junk files

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