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My son passed away and I don't have access to his email or passcode for his apple account I want to reset his phone and use it! It's a brand new phone I've been keeping thx

How can I reset my sons iPhone he passed away and I don't have access to his Apple ID and passcode

Posted on Jun 8, 2020 10:46 AM

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Posted on Jun 8, 2020 10:50 AM

My sincere condolences for your loss. How to request access to a deceased family member's Apple accounts - Apple Support outlines the steps which are specified by Apple.

2 replies

Jun 8, 2020 10:54 AM in response to dpawelek

I am very sorry for your loss.

 

Unfortunately, since it is clear you will be unable to obtain the needed password or answer the pertinent security questionswe can do nothing to help you, except to mention that Apple Support will help you if you have a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts. (See How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510.) Note that this process won’t work everywhere.

 

If you want to contact Apple support to discuss your problem, see the support options below. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your problem. In this case, you can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.

 

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

My son passed away and I don't have access to his email or passcode for his apple account I want to reset his phone and use it! It's a brand new phone I've been keeping thx

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