Forgot Apple ID and Password

This discussion pertains to activation lock; all iDevice possibilities are covered below. So, if your activation lock problem is solvable, then this discussion will give you your solution. Note that no one here is authorized to provide instructions for removing activation lock and that activation lock is a theft deterrent system. 

See Turn off Activation Lock https://support.apple.com/en-us/HT201441See this heading If you erased your own device. It says: "If you don't sign out of iCloud before you put your device in recovery mode and restore, it might remain in Activation Lock.” That means you need to enter the same Apple ID and password that was used when the device was last set up.

Use forgot your Apple ID or your Apple ID password to recover the needed credentials if you don't know them.

If you have iOS 11 or later and your account is protected with two-factor authentication, you can turn off Activation Lock with your device Passcode. Tap Unlock with Passcode, then tap Use Device Passcode."

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Note that no one but the person that last set up the device will be successful in following the above instructions. So, if you are not that person, you will need to get the required password from the person that last set it up.

If you are the last person that set it up and can't follow the instructions successfully, then you will need to contact Apple Support and present your original purchase receipt for a pertinent device from an authorized Apple seller with the device’s serial number on it.

If you have the receipt, then you can use the support options below in trying to solve your problem. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your problem. In this case, you can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Apple ID Support https://support.apple.com/apple-id

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

I am very sorry. You can contact Apple support to discuss your situation.

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Apple ID Support https://support.apple.com/apple-id

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

See if you can recover the ID/password.

Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.

Apple ID - Find              

Enter the Apple (iCloud) ID and click Forgot Password.

Apple ID - Manage            

Apple ID – Forgot Password            

I can understand your feelings. But, as I have mentioned, twice: We are not authorized to remove an activation lock. Apple support is the only thing you can try.

Use the support options I gave you anyway if you want to discuss your problem with Apple support. You understand that we are not authorized to remove an activation lock, right?

Good luck. I am very sorry things aren't working out better for you. Be safe.