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Security issues cannot be reset There is not enough information to reset your security questions.

Hi


I have forgotten my security questions and apparently I cannot change them!

I am based in Finland and they don't have the English speaking machine to their phone number

what should I do?

iPhone 5s

Posted on Jun 9, 2020 1:46 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 9, 2020 2:23 AM

Try another method to contact account security.


Apple services by area/region -

https://support.apple.com/en-us/HT204411


If you forgot the answers to your Apple ID security questions -

https://support.apple.com/en-us/HT201485


Apple ID Support -

https://support.apple.com/apple-id


World-wide Apple Support -

https://support.apple.com/en-us/HT204169


Support by phone, email or chat -

https://getsupport.apple.com/


Apple Support by Twitter -

https://twitter.com/AppleSupport


ASC - Late 2012 Mac mini, macOS 10.15.5; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.5.1; iPhone 8+, iOS 13.5.1; TV 4th Gen, tvOS 13.4.6;  HomePods, audioOS 13.4.6 and Airport Express w/ Airplay 2

2 replies
Question marked as Top-ranking reply

Jun 9, 2020 2:23 AM in response to mohadese

Try another method to contact account security.


Apple services by area/region -

https://support.apple.com/en-us/HT204411


If you forgot the answers to your Apple ID security questions -

https://support.apple.com/en-us/HT201485


Apple ID Support -

https://support.apple.com/apple-id


World-wide Apple Support -

https://support.apple.com/en-us/HT204169


Support by phone, email or chat -

https://getsupport.apple.com/


Apple Support by Twitter -

https://twitter.com/AppleSupport


ASC - Late 2012 Mac mini, macOS 10.15.5; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.5.1; iPhone 8+, iOS 13.5.1; TV 4th Gen, tvOS 13.4.6;  HomePods, audioOS 13.4.6 and Airport Express w/ Airplay 2

Jun 9, 2020 3:17 AM in response to mohadese

See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

By saying "there is not enouth information to reset your security questions," Apple has notified you that you can't answer your security question satisfactorily. So see Security and your Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, given Apple's notification, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have your receipt for your purchase of a pertinent device from an authorized Apple seller with its serial number on it). If you want to contact Apple Support to discuss any possible extenuating circumstance, see the support options below. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your extenuating circumstance. You also can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

Security issues cannot be reset There is not enough information to reset your security questions.

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